Reference

How comeon Handles Your Personal Data

At comeon, we take your personal data seriously — what we collect, why we collect it, and how long we keep it are all laid out here in…

Data collected only as neededYour right to access your dataSecure storage practicesClear retention periodsDirect contact for data requests

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What This Policy Covers and Where It Applies

comeon Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This privacy policy covers all personal data that comeon processes when you create an account, make a deposit via UPI, Paytm or PhonePe, or contact our support team. The scope extends to browsing activity on comeon.asia, communications you send us, and transaction records tied to your

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wallet. Applicability depends on local law — this policy is in effect where access to comeon.asia is permitted under the laws of your region. We do not knowingly collect data from regions where our service is not available. Data is processed under the jurisdiction stated in
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our terms, and we apply the standards set out in applicable data-protection frameworks to govern how your information is handled, shared and retained.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

HOW WE PROTECT YOUR DATA

Data Handling, Cookies and Account Security

comeon uses a combination of technical controls and internal procedures to keep your personal data secure at every stage — from the moment you register through every deposit and withdrawal you make.

Data Collection

We collect only what is necessary — your name, contact details, payment method identifiers (such as your UPI VPA or Paytm mobile number) and account activity logs. Nothing beyond what your account requires.

Cookie Usage

Cookies on comeon.asia track session state, remember your language preference and support fraud detection. You can manage non-essential cookies through the cookie banner shown on your first visit.

Account Security

Passwords are stored as salted hashes — never in plain text. Login sessions are protected with HTTPS encryption, and suspicious login attempts from new devices trigger an automatic verification step.

Data Retention

We keep your account data for as long as your account is active and for the period required by applicable financial regulations after closure. Transaction records tied to PhonePe or UPI payments follow the same retention schedule.

Third-Party Sharing

Your data is shared only with payment processors (such as UPI networks, Paytm and PhonePe gateways), identity verification partners, and regulatory bodies when legally required. We do not sell your data.

Requesting Changes

You may request access to, correction of, or deletion of your personal data at any time. Submit your request via email or live chat — we will verify your identity before processing any change to your records.

Frequently Asked Questions About Your Privacy

If you have questions about how comeon handles your personal information, the answers below cover the most common concerns we hear from account holders in India. For anything not addressed here, our support team is available at any time.

We collect your name, date of birth, email address, phone number and the payment method details you use — for example, your UPI VPA or Paytm-registered mobile number. We also log your login times and device type for security purposes.

Payment identifiers passed through UPI, PhonePe or Paytm are stored in encrypted form and shared only with the payment gateway needed to process your transaction. We do not store your full bank account credentials on our servers.

Yes. Send a written request to our privacy email address. After we verify your identity, we will compile and deliver a copy of your personal data within 30 days, in a commonly used electronic format.

We retain account records for the period required by applicable financial and anti-money-laundering regulations. Once that period expires, your identifiable data is deleted or anonymised from our active systems.

We share data only with payment processors such as UPI networks and Paytm gateways, identity verification providers, and government or regulatory authorities when required by law. Your data is not sold or transferred to advertisers.

Contact our support team via live chat or email with a deletion request. We will confirm your identity, check whether a legal retention obligation applies, and then delete or anonymise your data within 30 days if no obligation prevents it.

We use essential cookies for session management and security, and optional analytics cookies to understand how pages are used. You can turn off non-essential cookies at any time through the cookie preference centre on comeon.asia.

How comeon Handles Your Personal Data

Contact Us About Your Data

Data Handling, Cookies and Account Security

Data Collection

Cookie Usage

Account Security

Data Retention

Third-Party Sharing

Requesting Changes

Frequently Asked Questions About Your Privacy

01 What personal data does comeon collect when I open an account?

02 How is my payment data handled when I deposit via UPI or PhonePe?

03 Can I request a copy of all the data comeon holds about me?

04 How long does comeon keep my account data after I close my account?

05 Does comeon share my data with any third parties?

06 How do I ask comeon to delete my personal data?

07 What cookies does comeon use and can I turn them off?

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